Frequently Asked Questions


The answers to the most frequently asked questions about our services and about us.

General Questions

Where is Hyper-Creative based?

We are based in Romania and in UK

I don’t live in Romania; can I still use your services?

Yes, all of our work is done remotely, you do not have to be based in Romania or in UK

How long have Hyper-Creative been building websites?

We are building websites for 10 years now.

How can a website help my business grow?

You can get more leads, money coming into your business and help your brand grow.

I’m a brand new business; can you help people like me?

Yes, 40% of our clients are start-ups or new brands.

What is the cost of a website?

Depends of what services you want and ofcourse your budget is important.

How does the payment process work?

We work on a fair use policy, this means after you decide to work with us you have to pay 50% up front and 50% at the finalisation of the project. See our terms for more details

Who will I work with during the project?

You will work with our project manager.

Will my website show up in Google?

Yes it will, please see our SEO Services for more details.

Will I own my website once complete?

Yes, after we finish the project, it is all yours. We do not keep any data.

Do you outsource any work overseas or otherwise?

No, we do not work with India or other countries. Everything is done by Romanian people.

Web Design & Development

Will we need to have a meeting about the website design?

Yes, we will have a meeting, or a phone call to establish your needs.

I already have a site, but I want a new design. Can you help

Of-course, we will make it better without an issue.

How long does it take for my website to get designed?

Usually it takes between 1 week to 4 weeks, depends of the project and depends of how responsive you are as a client to provide feedback after work is done.

What if I have a tight deadline?

We can manage any deadlines if you provide all content.

Can I see my website while it’s in progress?

Yes, we usually work on your hosting or on our hosting so you can see the progress live at any time.

Do you use ready-made or web page templates?

No, everything is done custom based of your needs, or experience and your feedback.

I don’t like my first preview, what happens now?

We will work on your project till is exactly how you want it to be.

Are you able to source good quality stock images for me?

Yes, we are. This is usually billed separately unless agreed differently.

What is a content management system (CMS)?

Basically you will be able to do changes to your website after is finished without needing technical expertise.

Do I need special skill, knowledge or tools to edit my website content?

Yes and No, depends of what you wanna do on your project.